Effective Date: 01-01-2025
At Sabzeewale, we strive to provide a reliable and transparent shopping experience. This Refund Policy explains how refunds are handled on our platform.
1. Platform Nature
Sabzeewale operates as a marketplace platform connecting buyers and sellers. Products are listed, sold, and fulfilled by independent sellers.
Refund decisions may depend on the seller, but Sabzeewale ensures fair handling of disputes.
2. Eligibility for Refund
You may be eligible for a refund under the following conditions:
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Product is damaged, defective, or expired
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Incorrect product delivered
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Missing items in the order
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Order not delivered
Refund requests must be raised within [24–48 hours] of delivery depending upon the nature of item.
3. Non-Refundable Cases
Refunds may not be applicable in the following situations:
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Product has been used or consumed
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Request is made after the allowed time window
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Minor variations in size, color, or freshness (especially for vegetables and perishable goods)
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Issues not supported by valid proof when requested
4. Refund Process
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Once approved, refunds will be processed within 5–7 business days
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Refunds will be credited to:
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Original payment method, or
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Wallet/store credit (if applicable)
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5. Seller Responsibility
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Sellers are responsible for product quality and accuracy
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Sellers using their own delivery personnel are responsible for delivery-related issues
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Sabzeewale may intervene to ensure fair resolution between buyers and sellers
6. Delivery-Related Issues
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If delivery is handled by Sabzeewale, we will assist in resolving delivery-related complaints
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If delivery is handled by the seller, the seller will be primarily responsible
7. Dispute Resolution
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Users can raise a complaint through support
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Sabzeewale may request proof such as images or order details
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Final decisions will be made after reviewing the case
8. Contact Us
For refund-related queries:
Email: [email protected]
Sabzeewale reserves the right to update this policy at any time.